FAQ

Frequently Asked Questions

What is Lumelly?
Lumelly is a beauty destination designed around simple routines, personal expression, and everyday essentials. We offer a selection of skincare, makeup, and beauty products to help you enjoy beauty at your own pace.

How long does shipping take?
Orders are typically processed within 1–3 business days, with most deliveries arriving within approximately 5–15 business days after shipment. Delivery times may vary depending on your location.

How can I track my order?
Once your order has shipped, tracking information will be provided when available. Please allow a little time for tracking updates to appear.

Can I return my order?
Eligible products may be returned within 30 days of delivery. For hygiene reasons, opened or used beauty and personal-care products may not be eligible for return unless they arrive damaged, defective, or incorrect.

What if my product arrives damaged?
Please contact our customer support team with your order number and clear photos of the item. We’ll review the issue and help provide an appropriate solution.

Can I change or cancel my order?
Please contact us as soon as possible after placing your order. We’ll do our best to help, but orders that have already entered processing or shipped may no longer be changed or canceled.

Do you ship internationally?
Yes. Lumelly currently offers country/region selection for customers across many international markets. Available shipping options may vary by destination.

Still have questions?
We’re happy to help. Visit our Contact page and reach out to the Lumelly Customer Support team with your question and order number, if applicable.

Beauty should feel simple. We’re here to help keep it that way.