Refund policy

At Lumelly, we want you to feel confident with every purchase. If something isn’t quite right, we’re here to help.

30-Day Returns
We accept eligible returns within 30 days of delivery. Items must be unused, unopened, and returned in their original packaging. For hygiene and safety reasons, opened or used beauty, skincare, and personal-care products may not be eligible for return unless they are damaged, defective, or incorrect.

Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us with your order number and clear photos of the item so our team can review the issue and provide an appropriate solution.

Refunds
Once your return has been received and approved, your refund will be issued to your original payment method. Your bank or payment provider may require additional time to process the refund.

Return Shipping
Customers may be responsible for return shipping costs for standard returns. If the product arrived damaged, defective, or incorrect, please contact us before returning it.

Need Help?
Before sending any item back, please contact Lumelly Customer Support for return instructions. Returns sent without prior authorization may not be accepted.

Thank you for choosing Lumelly — beauty, at your own pace.